FREQUENTLY ASKED QUESTIONS

Have a question? Please don’t hesitate to contact us. We’ll be happy to assist you in any way we can. If you have a suggestion or an idea that you think will make EmbroideryDesigns.com even better, fill out our online, contact page

Downloading My Designs

Overview of the Delivery Process
Once you check out, you will be sent to your order overview where you can download you designs immediately. We will also email you your receipt with a link to download your designs.
- Our designs are for machine embroidery and are available in the most popular commercial and home formats. You will need to select the formats that you need. Multiple formats of each design may be received at no extra charge. Also, if you misplace a design file, you can re-download designs that you have purchased at any time for free! However, sharing designs is illegal!
How do I get a downloaded file into my embroidery machine?
- We will assist in any way possible if you have trouble receiving designs. However, if technical support is needed with getting the design into your embroidery machine, we recommend that you call your machine or software dealer or refer to your instruction manual. Since there are dozens of machine models and software brands, each with their own way of handling a design file, it would be difficult for us to provide qualified technical assistance for everyone.

Opening Zipped Design files

How do I know if I have a zip file? By looking at the filename extension i.e. “ (example: wido_emb.zip)“
- A ZIP file allows you to store and reduce the size of files contained within, therefore speeding up your download time. Older operating systems required you to download and install software such as WinZip in order to open a ZIP file, but modern operating systems have built-in functionality for opening these files. Please select the operating system you have below to see instructions to open a zip file.
- Vista/7 or Newer
  - Windows XP and newer editions of Windows already has support for opening zip files. Windows XP and newer editions of Windows calls zip files compressed folders. When you open a zip file in Windows Explorer, you will see the contents listed just as if it was an ordinary folder. You can drag and drop the contents to an ordinary folder before opening or running them.
  - Step 1: Locate the “.zip” file on your computer.
  - Step 2: Double-click the “.zip” file. This will extract the file or folder contained within the file. Note: The original compressed files will remain within the “.zip” file.
  - Step 3: Once you have the file open you can then drag the files to whatever location you would like such as your floppy or disc drive or a local location on your computer.
- Mac OS X 10.3 or Newer
  - Step 1: Locate the “.zip” file on your computer.
  - Step 2: Double-click the “.zip” file or right-click (or control+ click) the “.zip” file followed by “Open” from the contextual menu.
  - Step 3: Once you have the file open you can then drag the files to whatever location you would like such as your floppy or disc drive or a local location on your computer.

FREQUENTLY ASKED QUESTIONS